Shipping & Tracking

Shipping & Tracking

At Bookmere, we want every order to arrive safely and smoothly. Please review the information below for details about order processing, shipping, tracking, address changes, and delivery issues.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully completed.

During periods of high order volume, holidays, or when an item requires additional fulfillment time, processing may take up to 3–5 business days.

If an item becomes unavailable after your order has been placed, we will contact you by email and provide available options, including a replacement or refund.

Business days do not include weekends or U.S. public holidays.

Free Shipping

Bookmere currently offers free standard shipping on eligible orders.

Estimated delivery times may vary depending on the destination, carrier, order volume, and other circumstances outside of our control.

Any estimated delivery date displayed on our website is an estimate and is not a guaranteed delivery date.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

You can use the tracking number to follow the progress of your shipment through the designated carrier.

Please note that tracking information may take 24–48 hours after shipment to update in the carrier’s system.

If you do not see your shipping confirmation email, please check your spam or junk folder before contacting us.

Order Changes & Cancellations

If you need to cancel your order or make changes to your shipping information, please contact us as soon as possible after placing your order.

We recommend submitting requests within 24 hours of purchase.

We will make every reasonable effort to accommodate your request. However, once an order has entered processing or has already shipped, we may no longer be able to cancel the order or modify the shipping address.

Please carefully review your shipping information before completing your purchase.

Out-of-Stock Items

Although we make every effort to keep inventory information accurate, an item may occasionally become unavailable after an order has been placed.

If this happens, we will contact you by email and offer one of the following options:

• Select an available replacement item;
• Receive a refund for the unavailable item; or
• Continue with the remaining available items in your order.

If we do not receive a response within 5 business days, we may automatically issue a refund for the unavailable item and continue processing the remainder of your order.

Delivery Issues

Please make sure your shipping address is complete and accurate when placing your order.

If a package cannot be delivered because of an incorrect or incomplete address, the carrier may attempt redelivery, hold the package for pickup, or return it to the sender.

If you experience a delivery issue, please contact the carrier using your tracking information first. You may also contact Bookmere, and we will assist you in reviewing the shipment status.

Bookmere cannot guarantee successful delivery when incorrect or incomplete shipping information has been provided by the customer.

Lost or Missing Packages

If your tracking information shows unusual delays or you believe your package may be lost, please contact us.

We will review the tracking information and, when appropriate, work with the shipping carrier to investigate the shipment.

If a package is confirmed lost in transit, we will provide an appropriate resolution based on the circumstances of the order.

Damaged Packages or Books

If your order arrives damaged, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, please include:

• Your order number;
• A brief description of the issue;
• Clear photos of the damaged book and packaging.

Once we review the information, we will provide the appropriate replacement, refund, or other available resolution.

Duties & Taxes

Additional duties, taxes, or import-related charges may apply depending on the destination and applicable local regulations.

If you receive an unexpected customs or tax notice related to your Bookmere order, please contact us before making any additional payment so we can review the situation with you.

Need Help?

If you have questions about your order, shipping status, tracking information, or delivery, please contact our customer service team at:

bookmere@outlook.com

When contacting us, please include your order number and the email address used to place the order so we can assist you more efficiently.

We will do our best to respond to customer inquiries within 1–2 business days.