Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@bookmere.shop. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@bookmere.shop.
Refund Specific Process:
- The customer sends us a request for a refund (Via Email, Message, Chat);
- Our team will reply on whether to accept the refund application and give the final processing solution for the refund.
- If you agree to the refund solution, we will refund the money to your original payment account within 1 day.
- Refunds usually take 3-5 business days from the date of issue to be processed and returned to the original payment method.