Return & Refund Policy

At Bookmere, we want you to be happy with every book you receive. If there is an issue with your order, our customer service team is here to help.

30-Day Return Policy

We accept return requests within 30 days of delivery.

To be eligible for a return, the book or item must be:

• In the same condition as when it was received;
• Unused and free from damage, writing, markings, stains, or other signs of use;
• Returned with its original packaging, accessories, or included materials, if applicable;
• Accompanied by your order number or other proof of purchase.

To request a return, please contact us at:

bookmere@outlook.com

Please include your order number, the item you wish to return, and the reason for the return.

Do not send an item back before contacting us. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your book or item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at bookmere@outlook.com.

Please provide:

• Your order number;
• A brief description of the issue;
• Clear photos of the item and, if applicable, the shipping packaging.

Once we review the information, we will provide an appropriate solution, which may include a replacement or refund.

If the issue resulted from an error on our part or damage during delivery, Bookmere will cover the applicable return or replacement shipping costs.

Returns for Other Reasons

If you wish to return an item for reasons unrelated to damage, defects, or an incorrect shipment, please contact us within the 30-day return period.

Once your return request is approved, we will provide return instructions.

Unless otherwise stated or required by applicable law, return shipping costs for returns based on personal preference or a change of mind may be the responsibility of the customer.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Personalized or customized products;
• Digital products or downloadable content after access or delivery;
• Gift cards;
• Items that have been used, written in, damaged after delivery, or are no longer in their original condition;
• Items marked as final sale, where permitted by applicable law.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Refund Process

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

We generally process approved refunds within 1–3 business days after approval. After the refund has been issued, your bank, credit card provider, or payment provider may require an additional 3–5 business days or longer to post the funds to your account.

Actual processing times may vary depending on your financial institution or payment provider.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

We recommend submitting cancellation requests within 24 hours of purchase.

We will make every reasonable effort to accommodate your request. However, if your order has already entered processing or has shipped, cancellation may no longer be possible. In that case, you may request a return after receiving the order in accordance with this policy.

Exchanges

If you received a damaged, defective, or incorrect item and would prefer a replacement, please contact us at bookmere@outlook.com.

Replacement availability depends on current inventory. If a replacement is unavailable, we may offer a refund instead.

Contact Us

For questions about returns, refunds, damaged items, or order issues, please contact:

Bookmere Customer Service
Email: bookmere@outlook.com

Please include your order number and the email address used to place your order so we can assist you more efficiently.

We aim to respond to customer inquiries within 1–2 business days.